hi71 Privacy Policy

1. Information We Collect

hi71 collects personal data in the following categories, depending on how you interact with our platform:

Registration Data

When you create an account on hi71, we collect the following information:

• Full legal name;
• Date of birth (to verify that you meet the 18+ age requirement);
• Mobile phone number (used as your primary account identifier and for OTP verification);
• Preferred payment method and associated account details (e.g., bKash mobile number, Nagad number);
• Username and encrypted password.

Identity Verification Data

When hi71 requests identity verification — for example, before processing a large withdrawal or as part of a routine audit — we may collect:

• A copy of your national ID card, passport, or driving licence;
• A photograph or selfie for facial matching purposes;
• Proof of address (utility bill, bank statement, or equivalent document issued within the last three months).

Identity verification documents are stored securely and used solely for compliance and fraud prevention purposes. They are not used for marketing or shared with third parties for commercial purposes.

Transaction Data

Each time you deposit, withdraw, place a bet, or claim a bonus on hi71, we record the following:

• Transaction type, amount (in BDT), and timestamp;
• Payment method used;
• Transaction reference numbers from payment providers;
• Betting history, game participation records, and bonus activity.

Technical & Usage Data

When you access the hi71 platform, our systems automatically collect certain technical information, including:

• IP address and approximate geographic location (city/region level);
• Device type, operating system, and browser version;
• Pages visited, features used, and session duration;
• Referring URL (the page or link that directed you to hi71).

This technical data is used for platform security, fraud detection, service improvement, and statistical analysis. It is not used to identify individual users for marketing purposes without additional consent.

Communications Data

If you contact hi71 support via email, live chat, or any other channel, we retain a record of those communications, including your messages and our responses. This data is used to track and resolve your support queries and to improve our customer service quality over time.

2. How We Use Your Data

hi71 processes personal data for the following specific and lawful purposes:

Purpose	Data Used	Basis
Account creation and management	Registration data, contact details	Contractual necessity
Processing deposits and withdrawals	Transaction data, payment details	Contractual necessity
Age and identity verification	ID documents, date of birth	Legal obligation
Fraud prevention and platform security	Technical data, transaction history	Legitimate interest
Responsible gaming monitoring	Betting history, session data	Legitimate interest / legal obligation
Customer support and dispute resolution	Communications data, account data	Contractual necessity
Promotional communications (with consent)	Contact details, game preferences	Consent
Platform analytics and improvement	Usage data, technical data	Legitimate interest

hi71 does not use automated decision-making or profiling in ways that produce legal or similarly significant effects on individual players, except where explicitly required for fraud detection or responsible gaming interventions.

Marketing Communications

With your consent, hi71 may send you promotional communications about bonuses, new games, seasonal offers (such as BPL season promotions, Eid special offers, or Pohela Boishakh events), and platform updates. You may withdraw your consent for marketing communications at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to that withdrawal. Opting out of marketing communications does not affect your ability to use the hi71 platform.

3. Data Sharing & Disclosure

hi71 may share your personal data with the following categories of third parties, strictly on a need-to-know basis:

Payment Service Providers

To process your deposits and withdrawals, hi71 shares the minimum necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and card payment processors. These providers operate under their own privacy policies and are bound by contractual data protection obligations when processing data on hi71's behalf.

Game Technology Providers

Game providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi may receive anonymised or pseudonymised player data (such as a player session token) in order to deliver their games. These providers do not receive your full name, contact details, or payment information unless explicitly required for dispute resolution purposes.

Fraud Prevention & Security Services

hi71 uses third-party fraud detection and cybersecurity services to protect the integrity of the platform and its players. These services may process your IP address, device fingerprint, and transaction patterns solely for the purpose of identifying and preventing fraudulent activity.

Legal & Regulatory Disclosure

hi71 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are required to do so by applicable law, court order, or regulatory direction. In such cases, hi71 will disclose only the minimum data necessary to comply with the applicable legal requirement and will, where permitted, notify the affected player of the disclosure.

Business Transfers

In the event that hi71 undergoes a merger, acquisition, or sale of all or substantially all of its assets, player data may form part of the transferred assets. Any successor entity would be bound by this Privacy Policy and would be required to seek your consent before processing your data in any materially different way.

4. Cookies & Tracking Technologies

hi71 uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and analyse how players interact with our services. By continuing to use the hi71 website, you consent to our use of cookies as described in this section.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during a visit. Without these cookies, core features such as account access and game play are not possible.
• Functional cookies: Used to remember your preferences, such as your preferred language setting or the last game category you visited. These cookies enhance your experience but are not strictly necessary.
• Analytics cookies: Used to understand how players navigate the hi71 platform — which pages are visited most, where players drop off, and how different features are used. This data helps us improve the platform over time. Analytics data is aggregated and does not identify you personally.
• Security cookies: Used to detect and prevent fraudulent activity, including bot traffic and account takeover attempts. These cookies may record your device fingerprint and behavioural patterns for security analysis.

Managing Cookies

You may manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies will impair your ability to use the hi71 platform, including logging in and accessing games. Disabling functional or analytics cookies will not affect your ability to use core platform features but may result in a less personalised experience.

Third-Party Tracking

hi71 does not allow third-party advertising networks to place tracking cookies on the hi71 platform for the purpose of building advertising profiles about individual players. Any third-party scripts present on the platform (such as those used by game providers) are subject to those providers' own cookie policies.

5. Data Retention

hi71 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention periods:

• Active account data (registration details, transaction history, betting records): Retained for the duration of your account plus a minimum of five years after account closure, to meet potential legal, regulatory, and dispute resolution obligations.
• Identity verification documents (ID copies, proof of address): Retained for a minimum of five years from the date of submission, in accordance with anti-money-laundering record-keeping requirements.
• Communications data (support tickets, email correspondence): Retained for two years from the date of the last communication, unless the matter relates to an ongoing dispute or investigation.
• Technical and usage data (IP logs, session data): Retained for up to 12 months for security and analytics purposes, after which it is anonymised or deleted.
• Marketing consent records: Retained indefinitely as evidence of consent history, even after a player has opted out of marketing communications.

When data is no longer required for any of the above purposes, hi71 will either securely delete it or anonymise it so that it can no longer be associated with any individual player.

6. Data Security

hi71 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• Encryption at rest for sensitive data stored on our servers, including identity documents and payment references;
• Access controls that restrict internal access to personal data on a strictly need-to-know basis, with all access logged and audited;
• Two-factor authentication for all internal systems that handle personal player data;
• Regular security assessments and penetration testing conducted by independent security professionals;
• Incident response procedures to detect, contain, and report data breaches in a timely manner.

In the event of a data breach that poses a risk to the rights and freedoms of affected players, hi71 will notify affected individuals without undue delay, providing details of the nature of the breach, the data affected, and the steps being taken to address it.

7. Your Privacy Rights

As a player on the hi71 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact hi71 at [email protected] from the email address or mobile number associated with your account.

Right of Access

You have the right to request a copy of the personal data that hi71 holds about you. We will respond to verified access requests within 30 days. The response will include a summary of your account data, transaction history, and any identity verification records held on file.

Right to Rectification

If any personal data held by hi71 is inaccurate or incomplete, you have the right to request that it be corrected. Please contact [email protected] with details of the correction required and we will update your records within 10 business days, subject to identity verification.

Right to Erasure

In certain circumstances, you may request that hi71 delete your personal data. This right applies where the data is no longer necessary for the purpose for which it was collected, or where you withdraw the consent on which processing was based and there is no other legal ground for continued processing. Please note that hi71 may be required to retain certain data (such as transaction records and identity verification documents) for legal and regulatory compliance purposes, even following a deletion request.

Right to Restrict Processing

You have the right to request that hi71 restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being investigated. During a restriction period, hi71 will store your data but will not actively process it beyond what is strictly necessary.

Right to Object to Marketing

You have the absolute right to object to the processing of your personal data for direct marketing purposes. If you exercise this right, hi71 will stop sending you promotional communications immediately. Your account will remain active and your ability to use hi71 will not be affected by opting out of marketing.

Right to Data Portability

Where hi71 processes your data on the basis of your consent or a contractual obligation, and processing is carried out by automated means, you have the right to receive a copy of your data in a structured, machine-readable format. Please contact [email protected] to submit a portability request.

8. Policy Updates & Contact

hi71 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable legal requirements. When a material change is made to this policy, we will notify registered players by posting a notice on the hi71 platform and, where appropriate, by sending an alert to the mobile number on file.

The effective date at the top of this page indicates when the current version of the Privacy Policy came into force. We encourage you to review this page periodically to stay informed about how your data is being protected.

How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way hi71 handles your personal data, please contact our support team using the details below. All privacy-related enquiries are handled in English.

This Privacy Policy was last reviewed and updated in January 2026. It supersedes all previous versions of the hi71 Privacy Policy. By continuing to use the hi71 platform after the effective date of any updated policy, you accept the revised terms.