Responsible Gaming at hi71

1. Our Commitment to Safe Play

hi71 is one of Bangladesh's most trusted online casino and sports betting platforms, and with that position comes a genuine responsibility to the players we serve. Responsible gaming is not a legal checkbox at hi71 — it is a core part of how we operate every day. We invest in tools, staff training, and player education to ensure that the hi71 platform remains a safe and enjoyable space for all adults.

We recognise that for a small number of players, gambling can become problematic. Problem gambling can affect a person's finances, relationships, mental health, and overall wellbeing. hi71 takes this reality seriously. We monitor player behaviour for signs of distress, make our responsible gaming tools easy to find and use, and maintain a dedicated support team to help any player who reaches out for assistance.

Our responsible gaming programme is guided by three core principles:

• Prevention: Giving players the knowledge and tools to recognise risk before it becomes a problem.
• Intervention: Proactively reaching out when our systems flag unusual or concerning play patterns.
• Support: Ensuring that any player who asks for help receives a prompt, compassionate, and practical response.

hi71 encourages all players to treat gambling as one form of entertainment among many — not as a way to earn income, solve financial problems, or cope with stress or anxiety. If gambling ever stops feeling fun, that is the signal to step back and seek support.

2. 18+ Age Restriction Policy

hi71 enforces its 18+ policy through multiple layers of verification:

• Registration screening: All players must provide their date of birth during registration. Any entry indicating an age below 18 is automatically rejected.
• Identity verification: Before processing withdrawals or upon routine review, hi71 requires players to submit a government-issued photo ID (national ID card, passport, or driving licence) that confirms both identity and date of birth.
• Ongoing monitoring: hi71's security team reviews accounts for inconsistencies that may indicate misrepresented ages. Any account under investigation may be temporarily suspended pending verification.
• Zero-tolerance enforcement: If it is confirmed that an account is held by a person under 18, the account is permanently closed with immediate effect. All deposits made to the account are returned, and no winnings are paid out.

hi71 also strongly encourages parents and guardians in Bangladesh to use internet filtering software to prevent minors from accessing gambling websites. Free parental control tools are available through most major internet service providers and device operating systems.

3. Responsible Gaming Tools

hi71 provides the following tools directly within your account settings. All tools can be activated by contacting our support team at [email protected]. Most limits take effect immediately; increases to existing limits are subject to a mandatory review period.

• 1
  Deposit Limit Set a maximum amount you can deposit into your hi71 account over a defined period — daily (e.g., ৳500 per day), weekly (e.g., ৳2,000 per week), or monthly (e.g., ৳5,000 per month). Deposit limits are enforced at the payment stage; once the limit is reached, any further deposit attempt is declined until the limit period resets or you request a reduction.
• 2
  Loss Limit Set a maximum net loss you are willing to sustain over a daily, weekly, or monthly period. When your net losses reach the threshold you have set, hi71 will restrict further wagering for the remainder of that period. Loss limits are a powerful tool for players who want to cap their downside without restricting their deposit activity entirely.
• 3
  Wager Limit Restrict the total amount you can wager (bet) within a given time period, regardless of wins or losses. This tool is particularly useful for players who enjoy high-frequency betting on cricket matches, BPL games, or slot spins and want to prevent impulsive over-wagering during a long session.
• 4
  Session Time Limit Set a maximum continuous playing session duration. Once your session reaches the time limit, hi71 will display a prominent reminder and offer you the option to end the session. You can customise the reminder interval at any time from within your account settings.
• 5
  Time-Out (Short Break) Take a voluntary break from hi71 for 24 hours, 3 days, 7 days, or 30 days. During a time-out, your account is suspended — you cannot log in, deposit, or place bets. Any pending withdrawals will still be processed. Time-outs cannot be cancelled once applied, but your account is automatically reactivated at the end of the elected period.
• 6
  Reality Check Notification Receive an on-screen pop-up at a regular interval of your choosing — every 30, 60, or 120 minutes — that summarises your current session stats: time elapsed, total wagered, total won, and net result. Reality checks are a simple but effective way to maintain perspective during extended play sessions.

To activate any of the above tools, contact our responsible gaming support team directly at [email protected]. Please include your registered mobile number in the request so we can locate and update your account promptly.

4. Warning Signs of Problem Gambling

Problem gambling rarely appears suddenly — it typically develops gradually. Being able to recognise the early warning signs in yourself or someone you care about is the first step toward getting help. hi71 urges all players to review the following indicators honestly and regularly.

5. Self-Exclusion & Account Closure

Self-exclusion is the most powerful responsible gaming tool available at hi71. It is designed for players who believe that a significant break from gambling — or a permanent exit — is the right choice for their wellbeing. hi71 treats every self-exclusion request with the utmost seriousness and processes all requests within 24 hours of receipt.

How to Request Self-Exclusion

To initiate self-exclusion on your hi71 account, send an email to [email protected] with the subject line "Self-Exclusion Request". Include the following in your message:

• Your full name as registered on your hi71 account;
• Your registered mobile number;
• Your preferred exclusion duration (6 months / 1 year / 3 years / permanent);
• A brief statement confirming that you are requesting self-exclusion voluntarily.

What Happens During Self-Exclusion

• Your account is suspended within 24 hours of the request being confirmed. You will receive an email or SMS confirmation once the exclusion is active.
• During the exclusion period, you cannot log in to hi71, make deposits, place bets, or claim bonuses.
• Any pending withdrawals at the time of exclusion will be processed and paid out to your registered bKash or Nagad account.
• hi71 will make every reasonable effort to ensure that you do not receive promotional marketing communications during your self-exclusion period.
• Self-exclusion periods cannot be shortened or cancelled once active. If you contact hi71 requesting early reinstatement, our team will refer you to responsible gaming resources and decline to lift the exclusion ahead of schedule.

Permanent Account Closure

If you wish to permanently close your hi71 account and have no intention of returning to the platform, you may request permanent closure through the same email address. Permanent closure is irreversible. All account data is retained for the legally required period per our Privacy Policy, but the account itself cannot be reopened under any circumstances.

6. Getting Help & Player Support

If you feel that gambling has become a problem — whether for yourself or for someone close to you — hi71 encourages you to reach out for support. There is no shame in asking for help, and taking that step is a sign of strength. Our support team is trained to handle responsible gaming enquiries with sensitivity and without judgement.

The hi71 responsible gaming support team can be reached at [email protected]. When you contact us about a gambling concern, we will:

• Listen to your situation carefully and without judgement;
• Explain all available responsible gaming tools on your hi71 account;
• Process any limit, time-out, or self-exclusion request immediately;
• Point you toward professional counselling resources if appropriate;
• Follow up to ensure that the steps taken are working for you.

hi71 also encourages players to speak openly with trusted family members or friends if they are concerned about their gambling. In Bangladesh, Kaan Pete Roi (a mental health helpline) provides free, confidential emotional support to anyone in distress. International organisations such as Gamblers Anonymous and GamCare also offer online resources and peer support communities that are accessible from Bangladesh.

7. Protecting Minors

Protecting children and young people from exposure to gambling is a shared responsibility between hi71, parents, guardians, and internet service providers. hi71 takes a zero-tolerance approach to underage gambling and actively works to prevent minors from accessing the platform.

In addition to hi71's own age verification measures, we strongly recommend the following steps for parents and guardians in Bangladesh:

• Use parental control software on all household devices to block access to gambling websites. Most modern smartphones, tablets, and computers include built-in parental controls in their settings.
• Keep your hi71 account credentials private. Never share your username, password, or OTP with family members, including older teenagers. Ensure that your bKash or Nagad PIN is also kept confidential.
• Talk to young people in your household about the risks associated with gambling. Open conversations about money management and the reality of gambling odds are an effective prevention tool.
• Report suspected underage access. If you believe a minor has accessed or attempted to access the hi71 platform, please report this immediately to [email protected]. We will investigate all such reports thoroughly.

hi71 will never knowingly allow a minor to use the platform and will cooperate fully with any legal or regulatory authority investigating cases of suspected underage gambling.

8. Contact Our Responsible Gaming Team

hi71's responsible gaming team is dedicated exclusively to player welfare and safe play matters. If you have any questions about your account limits, want to activate a tool, need to request self-exclusion, or simply want to talk through your concerns, please reach out using the contact details below.

hi71 is committed to continuously improving its responsible gaming programme. We review our tools, policies, and staff training on an ongoing basis to ensure that we meet the evolving needs of our players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and beyond. Your wellbeing is our highest priority, and we thank you for trusting hi71 with your entertainment.